Refund policy

## Returns & Refunds Policy

We want you and your little one to love your order. If something isn't right, here's how we'll sort it out.

### Return window

You may request a return within **14 days** of receiving your order.

### Return conditions

To be eligible, items must be:

- Unused, unworn, and unwashed
- In their original packaging with any tags attached
- In resellable condition

### Items that can't be returned (for safety & hygiene)

For the health and safety of all our customers, the following are **final sale** and cannot be returned once opened or used:

- Feeding items (bottles, teats, pacifiers, soothers)
- Bath, grooming, and personal-care items
- Underwear, swimwear, and any items worn against the skin
- Gift cards and clearance/sale items

This does not affect your statutory rights if an item is faulty or not as described.

### Damaged, defective, or wrong items

If your item arrives damaged, defective, or you received the wrong product, contact us within **48 hours** of delivery at **[support@tinynco.shop]** with your order number and a photo. We'll send a **free replacement or full refund** — no need to return the item in most cases.

### How to start a return

Email **[support@tinynco.shop]** with your order number and reason for return. We'll respond within **[1 business day]** with instructions. Please don't send items back before contacting us — returns sent without authorization may not be processed.

### Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, **we cover all costs**.

### Refunds

Once your return is received and inspected (or your claim is approved), we'll process your refund to your original payment method within **5–7 business days**. Your bank or card provider may take additional time to post it.

Original shipping charges are non-refundable unless the return is due to our error.

### Order cancellations

Need to cancel? Email us within **12 hours** of placing your order. After that, your order may have already entered processing and can't be cancelled — but you can still return it once it arrives.

### Contact

For any return or refund question, email **[support@tinynco.shop]**. We're here to help.

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_Last updated: June 06 2026. [Tiny N Co] reserves the right to update these policies at any time. Changes take effect when posted to this page._